Privacy Policy

Last updated: 24 June 2025

Welcome to DeepWire Coaching. Your privacy matters to us.

This Privacy Policy explains what data we collect, how we use it, and what rights you have. By using this website, you agree to the practices described below.

1. Who We Are

DeepWire Coaching is based in Thessaloniki, Greece, and provides digital coaching services primarily in the EU. If you have questions about this policy, contact us at: info@deepwirecoaching.com

2. What Information We Collect

We collect personal data you choose to share with us, such as:

• Your name and email (e.g. when signing up for our quiz, newsletter, or contact form)
• Your answers to coaching forms and intake questionnaires
• Technical data like your IP address, browser type, and pages visited (via Google Analytics and cookies)

3. How We Use Your Data

We collect and use your data to:

• Communicate with you (e.g. send emails via MailerLite)
• Offer coaching services and track your progress
• Improve our website through analytics
• Offer relevant content or promotions through ads

We only collect data we truly need and never sell your information.

4. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on one or more of the following:

• Your consent (e.g. when you fill out a form)
• A contract with you (e.g. for coaching services)
• Legal obligations (e.g. record-keeping)
• Legitimate interests (e.g. to improve our services)

You can withdraw your consent at any time.

5. Third-Party Tools We Use

We use trusted third-party services to help run our business. These include:

• MailerLite – for email communications
• Google Analytics – for website insights
• Facebook & Google Ads – for marketing
• Embedded content (e.g. YouTube, Google Maps) – for user experience

These tools may collect usage data or cookies according to their own privacy policies.

6. Cookies

We use cookies and similar technologies to understand how you use our website and improve your experience. Upon visiting the site, you’ll be asked to accept or manage cookies. You can always change your preferences or delete cookies in your browser settings.

7. Your Rights (EU/UK Residents)

You have the right to:

• Access your data
• Correct or delete it
• Withdraw your consent
• Object to processing
• Request data portability

To exercise your rights, contact us at info@deepwirecoaching.com. We will respond within 30 days.

8. Your Rights (California Residents)

If you are a California resident, you may request:

• Information about the categories of personal information we collect
• Access to your personal data
• Deletion of your personal data (with some legal exceptions)

Contact us using the details above to make such a request.

9. Data Retention

We only keep your data as long as necessary for the purpose we collected it for (or as required by law). When no longer needed, we delete it securely.

10. Data Security

We take data protection seriously. Your data is stored securely and only accessible to authorized individuals. While no method is 100% secure, we use industry-standard tools to protect your information.

11. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you here on the website.

13. International Data Transfers

Some of our tools and service providers may store or process data outside the EU. While we don’t currently use formal data transfer agreements, we work only with trusted platforms that prioritise user privacy and apply strong protection standards. If this changes, we’ll update our policy accordingly.

14. Coaching Confidentiality

Coaching is a private and trusted space. We treat everything shared during sessions with full confidentiality. Any notes or reflections used to support your journey are kept secure and never shared—unless required by law or in cases involving serious risk or harm.

15. Contact Us

For questions, concerns, or data access requests, contact:

• Email: info@deepwirecoaching.com
• Location: Thessaloniki, Greece